At Sanmoz, our primary goal is ensuring the satisfaction of our esteemed customers. We understand that sometimes, the items you ordered might not be a perfect fit, and we are here to facilitate a smooth return process.
Return Timeframe
- All items must be returned within 20 days of receiving the order.
- Please note: Any returns after the 20-day window will not be accepted.
Return Conditions
- Products must:
- Be unworn and unwashed.
- Have original tags attached.
- Be free of any stains or signs of wear.
Return Process
Initiating a Return
- To begin the return process:
- Email us at [email protected] with your order number and the reason for return.
Processing Your Return
- Once your return has been received and inspected:
- We will notify you via email.
- If approved, a refund will be processed, and a credit will be applied to your original method of payment.
Exceptions
Non-Returnable Items
- Due to hygiene concerns, the following items are non-returnable:
- Swimwear
- Lingerie
- Accessories
- Sale items
For any additional questions about our return policy or if you need assistance with your return, please contact us at [email protected].